Job Completion Survey

Hi All, my wife and I originally saw GLHR at Dakota County Fair. At that time we were looking at doing are master bath and liked the look and ease of maintenance of their product line. We scheduled an appointment for consultation and estimate. We then set a time to get started and put down a deposit for job materials. Well best laid plans on an older house can cause change. A leak in kitchen pluming and discovery of other issues dictated a change. Thats when GLHR stepped up and worked with us to change from them doing bath to kitchen, AWESOME. In process of doing remodel as usual in older homes they did great at solutions to those bumps in the road. End result nice looking, much more use of space, easier clean up, great price, quality job, nice warranty. By dealing in change of contracted signed job which most companies would not do and legally would not have had to they should customer service is top priority when things come up we are not in control off. THANKS again for helping in a tough situation , adapting, and the extra customer service. P.S. Once we get finance back in order we look forward to that bathroom. Dan&Ernestine Hoffman.

We love our new window and especially our door! It's so fun to personalize your house to what you like with Great Lakes.

We are so happy with our bath tub/shower remodel!
Right from the first interaction at the Dakota County fair, we have been beyond happy with the service and professionalism of Great Lakes Home Renovation!
Simply fantastic!!

Love the finished product. 😗 Rick had such knowledge and gave us ideas and choices. My husband wanted the big and long walk- in -shower and Rick checked it all out, called for a check that it could be done. He made sure The pattern of The shower walls and The new softer floor matched The counter that we didn't want to replace. The work crew were great. They kept all of the mess in the bathroom, made sure my nosey dog didn't get out, and kept my husband up to date regarding what they were getting done. JOSH was such a Great guy. He solved little problems that came up in our bathroom and gave us a quality product. The electrition put in cealing lighting just where my husband wanted and in fact he gave us an estimate on another electrical project we wanted done and we did have his company do that job for us. Josh made sure the safety rails were securely attached to a 2 by 2 and ask me for info regarding how far apart to put the shelved. ALL in all it is beautiful, very functional, we are. Very satisfied. 😁😉

Did a great job and looks amazing..

Excellent job by installation crew and good price for quality of windows installed

Great Lakes did a great job. Both Gary & Joe we’re helpful & very professional. We love the look of our new door!

I appreciated the communication and service that I received throughout the process. I had met with two other window installers who were either pushy or not professional. This was not the case with Great Lakes Home Renovations! Thank you for your professionalism! I plan to use them for future window replacements

We are happy with our new windows. The installers were not only professional, but polite and courteous as well. They got the job done very efficiently.

The people who had came and done the work were very professional and polite. Work was done to my liking. I wouldn't change a thing. Great job guys. Thank you.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Wow! Tony and Andrew were excellent- Had Onyx shower and vanity tops installed and they did a better job than the original builder.

Joe was on time and was done quickly. Our new windows looked wonderful.

Joe was AWESOME! He was super knowledgeable, extremely friendly, and had my new windows installed so fast! My whole experience with Great Lakes home renovations was flawless!

It was time to replace the 40 year old windows in our home. We had several quotes come in. Great Lakes came in, showed us their windows, explained them very well, their process, warranty and everything else about the windows. We were given a very good price on the windows in comparison to pretty much every other company we looked at. The only thing I didn't care for was that we needed to sign up on the spot or we wouldn't get the price quoted so be prepared for that. Beyond windows costing a lot of money it was an easy decision as the cost was good and the quality of the windows is very good.

Installation of the windows went extremely well! Our installers were great! They got everything done in two days. They used drop cloths throughout the house, cleaned up each area they worked in as they went along, explained what they were doing and why when I inquired, gave me updates on timeframe as each day went along, explained exactly how the windows worked, how much prep they did on each window and why and in general were pretty good company to have around for two days. With the exception of a little bit of sawdust on our driveway and having brand new windows you'd hardly know they were ever here. I firmly believe they take pride in their work and in doing the job right.

It's only been a few days but so far the windows seem really great! Way less outside sound than before, rooms have stayed a much more consistent temperature, better airflow when the windows are open and even though the openings are the same size we have much more window to look out of than before so each room feels a bigger.

Had a window and door install and both are great! Service was also great!

Wonderful job of bringing my bathroom up to date. Love it!

Had our bathtub removed and a new shower installed with Onyx. The guys that installed were very friendly and professional. They were very good at covering my floors and stairs with tarps to keep the mess to a minimum. Had a delay on the first day waiting for the plumber to get there (his truck broke down), so the 2 day job might have been accomplished in 1.5 instead, but they did a great job and we are very happy.

My wife and I finally decided to take the plunge and replace all of our windows in our home. Our house was built in the late 1950's, so replacement was long overdue. We were referred to Great Lakes by some friends of ours, who have used this company in the past for window replacement.

Thomas came out listened to our needs, then gave us a thorough education on the products that they offer and specialize in. Simply put, the Sunrise Restorations window line matches or exceeds the specs of the other high-end window manufacturers while costing less. Great Lakes Home Renovations is the only company certified to perform installation of this product. After much discussion and evaluation of alternative products, we decided to use this company for our window replacement needs.

A few days later, Ozzie came out and performed precise measurements of our window openings, and took down all of the specs for the products that we were slated to receive. As a result, this job happened without a hitch (see below).

It took 6-7 weeks for our windows to be custom-built. Once this was complete, I was contacted by the installer, Joe. He walked me through the process of how/when the install was going to happen. A few days later, Joe and his crew of Noah and Clint, showed up to begin the old window tear-out, and new window install. They performed both of these functions on 22 of our 23 windows in one day!! They returned the following day to tear out/install the remaining window, along with finishing work on all windows. I originally did not expect this job to be finished in 2 days, so this was a pleasant surprise. Add to that, this crew is knowledgeable, approachable, friendly, and clean up well after themselves.

If you are in the market for replacement windows, I would highly recommend contacting this company! Professional, top to bottom!

The work was good and the people were nice.

We are happy with our new windows. The installers were not only professional, but polite and courteous as well. They got the job done very efficiently.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Are installer Travis was great. He did an excellent job.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Travis our installer was great. You don't see many young people who want to work and take pride in what they are doing. Did are shower like it was his own. What a nice young man.

We turned to Great Lakes Home Renovations to install a new shower in our upstairs bathroom. We met the company at the Home & Remodeling show at U.S. Bank Stadium. From beginning to end, the staff was professional, courteous, prompt and through in all aspects of the job. We were given clear choices and a clear timeline of when we could expect the job to be finished. Even though it was a tiny shower, Great Lakes completed the job above and beyond our expectations. The finish product is fantastic - we now have a working shower in our upstairs bathroom for the first time in more than four years! We are confident in turning to GLHR for any future projects we may consider for the future!