Job Completion Survey

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

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Rita Wind Maplewood, MN Jan 6th, 2020	Travis Blackwell the bathroom installer, and Sean the plumber were both very efficient and hard workers! Did a beautiful job in a timely manner. However, when we had a plumbing issue the following day, Sean came back and took care of the problem quickly and efficiently! Overall we were very well satisfied with our bathroom reno! Thank you!!
Sam X Circle Pines, MN Dec 27th, 2019	Hassan and his crew did a very good job on both our upstairs and basement bathrooms. He is a great communicator, explained in detail about the project, and was very hard working. He paid attention to the details and cleaned up after each day. We are happy with the results of the project and would recommend Hassan.
Keith T. Fridley, MN Posted on Dec 9th, 2019	they were very courteous and explained what they were doing and how to clean and when the shower can be used. We would recommend Hussan and Andrew for any job.
Karen A. St. Paul, MN Posted on Dec 6th, 2019	They did an awesome job with the project. We re on time ! Very courteous.
Dale H. St. Francis, MN Posted on Nov 24th, 2019	Real easy to work with.
Diane K Richfield, MN Nov 14th, 2019	The workers on our project were wonderful, personable and very competent. I would hire or refer them in an instant. They made a grueling job enjoyable. Thanks guys!!
Johnny C. Maple Grove, MN Posted on Nov 7th, 2019	Travis and his team did an excellent job with my bathroom project, very professional, attention to details, and very clean. Thank you
Deb. S. Circle Pines, MN Posted on Oct 13th, 2019	We are extremely pleased with the wonderful job Hassan and Andrew from Great Lakes Home Renovations did remodeling our bathroom. The project was started and completed exactly as scheduled. Hassan was very prompt and courteous. He is a very hard worker that pays close attention to every detail, ensuring that the project was done the way we wanted. The results exceeded our expectations!
James B. Savage, MN Posted on Oct 11th, 2019	Excellant workmanship by the installers. Very pleased with outcome. Would highly recommend.
Vicki H. Claremount, MN Posted on Oct 7th, 2019	Love the surround wall and the tub. Colors are awesome and everything looks so good together. Spenser was a great worker and listened to what I thought about things and helped with some of the decisions. Great all around job guys. Thanks
Lisa W. Brooklyn Park, MN Posted on Oct 7th, 2019
Chris P. Minneapolis, MN Posted on Oct 7th, 2019	Josh and Andrew were a joy to work with. We love our new shower & sink.
Todd K. Maple Grove, MN Posted on Oct 7th, 2019	The work done on our project was awesome. The guys did a great job and were excellent to work with. They answered all our questions and were on time everyday. Told us the plan for each day and kept us well. We are very excited for our new bathroom!! informed of every step. Would highly recommend them to family and friends.
Connie H. Bloomington, MN Posted on Oct 5th, 2019	It was a pleasure to deal with this company from start to finish. We were extremely impressed with how professional our product manager Andrew was. We had clear communication at all times and everyone on the job was courteous and thoughtful. They did an amazing job of cleanup and we are very pleased with our new Onyx shower.
Kevin F. St. Paul, MN Posted on Sep 28th, 2019	There are many reasons why we would recommend Great Lakes Home Renovations for your next home improvement project, but here are the highlights. Professionalism: the crew was punctual, arriving on time and when necessary staying late to ensure a smooth installation process. Quality: the materials used are aesthetically pleasing as well as robust. Communication and transparency: Great Lakes Home Renovations makes an effort to work within the homeowner's budget by working within the homeowner's preferences and will suggest solutions to problems (such as meeting building codes) that may help the homeowner minimize costs during the project. If an unanticipated event arises during the project, the crew will contact the homeowner up front and discuss it in terms a layperson can understand so there are no surprises later. Attached are the before and after pictures of our project. Because of Great Lakes Home Renovations, we feel that we have truly added value to our home!
Jim E. St. Paul, MN Posted on Sep 17th, 2019	Travis and Travis did a great job. Our bathroom looks great.
Christine P. Lakeville, MN Posted on Sep 10th, 2019	Wonderful quality work by Great Lakes Home Renovations and installer Joe is the best! Kind, thoughtful, thorough. You just can't ask for more! Thanks for the beautiful windows Joe and Great Lakes!
Connie Bloomington, MN Sep 4th, 2019	It was a pleasure to deal with this company from start to finish. We were extremely impressed with how professional our product manager Andrew was. We had clear communication at all times and everyone on the job was courteous and thoughtful. They did an amazing job of cleanup and we are very pleased with our new Onyx shower.
Bern Fleming Lake Elmo, MN Aug 21st, 2019	Tony was very professional. The bathroom looks much better.
Chris Johnson Zimmerman, MN Posted on Aug 20th, 2019	Joe does fantastic work! Very happy with our experience with Great lakes home renovations.
Steven H. Maplewood, MN Posted on Aug 20th, 2019	Josh and Dave did an excellent job on our bathroom remodel. Their expertise and professionalism was outstanding.
Daniel S. Minneapolis, MN Posted on Aug 20th, 2019	Very satisfied with my bathroom renovation project. Chuck from sales was easy to work with, ensured that all needs of my project were met and we settled on what I considered a very reasonable price for the scope of work. The installer, Hassan, did an excellent job completing the project before I left for a week long vacation. Incredibly pleased with the long hours he was willing to put in to finish the project before this deadline, he was very friendly and provided daily updates. He truly went above and beyond what I expected and the install looks great. Ran into a minor plumbing issue (partly operator error) and the Project Manager Brandon was quick to respond to my request for service and sent the plumber out in a timely fashion. Overall, great company, great service, and great people. I'd highly recommend them to anyone and they'll be first in line for any future projects I have!
Angie M. Hastings, MN Posted on Aug 20th, 2019	We had Joe install 9 windows and a door for us this past week. We are very happy with the work he did, the windows look great! Joe clearly cares about the work he does and it shows, he is very detailed and meticulous in his work. He was very knowledgeable, professional, on time, friendly and cleaned up well!! We have more windows to change out in the future and we’d love to have Joe do the work again! We highly recommend Joe and Great Lakes, they’ve been a fantastic company to work with!
Pete M. Hastings, MN Posted on Aug 20th, 2019	My wife and I had Joe put in our windows and door. We were extremely impressed with the job he did because with an older house, he was able to preserve the character of the home! His hard, efficient work earns him the highest rating! Great Lakes is very fortunate to have such a positive man working for them! We highly recommend him!
Kelly W. Apple Valley, MN Posted on Aug 20th, 2019	We feel fortunate to have Joe working on our front door renovation today. His attention to detail in expanding the door width and care to get just the right fit will be appreciated in the years to come as we enjoy the door. Thanks Great Lakes Home Renovations for your service and staff.
Janine H. Eagan, MN Posted on Aug 20th, 2019	My windows look great.
Cindi R. Rosemount, MN Posted on Aug 20th, 2019	All of the team were wonderful to work with, especially Hassan! They were all concerned about certain aspects of the bathroom remodel but everything worked out GREAT and the results are amazing and very beautiful! Thank you!
Meghan H. Eagan, MN Aug 2nd, 2019	From the beginning we had a great experience with Great Lakes. Our sales guys was amazing!!! We had every window in our home replaced and a sliding glass door. There were a couple hiccups along the way- two windows were the wrong size and had to be reordered, but for the most part the project went fairly well. With all the rain we got this summer, Joe rescheduled the install a couple of times, we are pretty flexible so it wasn’t that big of a deal. However, when the final windows did get installed one of our security sensors got tossed. I reached out to our installer Joe, who we had had a great relationship with, and he told me he didn’t have it and didn’t see one anywhere and had already tossed the windows. So I called and left a message for Derek, still haven’t heard anything back. I’m slightly baffled... this isn’t that big of a deal, but it is something that is missing and we do need to figure out how we are going to get it replaced. I’m more frustrated that we were planning on redoing our entire kitchen and bathroom as well, but if communication is this hard when a tiny error occurs that nobody wants to take accountability for, I have a huge issue with that.
David M Stillwater, MN Jul 27th, 2019	Tony did a great job, five stars. We love our new bathtub.
Bri D. Rosemount, MN Jul 26th, 2019	We had all our windows replaced last fall and now just got a new door from the house to the garage, Great Lakes home renovations has been amazing from picking out products to scheduling to the installation. Joe did our windows last fall and did our new door, he is friendly and knowledgeable- great with kids too (my 4 young ones were here and he wasn’t bothered by them at all)! I highly recommend this company and the products they sell! I will continue to use them for all home renovation needs!
David B Plymouth, MN Jul 22nd, 2019	Joe did an excellent job on the install and cleaned the work site very well. Professional and courteous. The windows are great and have improved both curb appeal and efficiency of our home. All this for a fair price.
Nathan Moriarty Austin, MN Posted on Jul 20th, 2019
Sandy Schmitt Arden Hills, MN Posted on Jun 22nd, 2019	Joe was great from the moment he arrived til the end of the job! His professional and courteous friendly manner was much appreciated. He takes pride in his work and strives to satisfy the customer. Our two new sliding patio doors are gorgeous! We used Great Lakes Home Renovations for the remodel of two bathroom last fall. I would hire them again for any future projects. Their pricing is competitive. Thanks also to all staff who assisted us from estimate to design to scheduling and final installation.
Debra Johnson Big Lake, MN Posted on Jun 20th, 2019
Pam Wollum Minneapolis, MN Posted on Jun 20th, 2019
Pam W. Minneapolis, MN Jun 19th, 2019	Our project is finished, and I totally recommend these guys. I found them at the Home Show in February 2019 when I was researching and comparing bath remodeling companies. I narrowed down my search to five companies, and then I had them all come out and give me estimates. In the end, I chose Great Lakes, and they were great before, during, and after the project. The things that sold me on Great Lakes is that I liked the look and quality of the materials they use, I liked that Great Lakes has been around a long time, and I really liked the sales person's presentation. I felt secure and like I wasn't being snowed. Of course, like you're doing now, I read the reviews for them and the competitors online. The project started on schedule... and finished on schedule and on budget. That's pretty miraculous for a remodeling project. We completely remodeled the bathroom in our 1925 bungalow and added a half bath upstairs. We live in Minneapolis, where there are permits and inspections for everything. A friend said we should save money and just hire a plumber, electrician, and carpenter directly ourselves instead of hiring a general contractor to oversee the work for us, but I knew I didn't know enough about what was involved to run the project myself. I also knew that if we did the work under the radar without the permits (which was sort of an unstated thing about hiring everyone myself) it would bite us later when we sold our house and had to disclose the work and THEN try to pass various inspections. Before the project was over, we needed electricians--and an electrical permit and inspection, plumbers--and a plumbing permit and inspection, carpenters--and a structural permit and inspection. I didn't have to think about any of that. I found it challenging enough to choose the toilets, sinks, faucets, cabinets, and light fixtures and get those shipped and stored in our garage before the project started. Great Lakes has really smart people working for them. We were especially fortunate to have a highly experienced Great Lakes project manager, Andrew, and Cities 1 Plumbing master plumber Jimmy Schuman assigned to the job. Great Lakes knew going in that the project was complicated. I didn't. I figured that since our bathroom was tiny it was a simple project. Wrong. And here's something I didn't know before the project started and that's that real plumbers and electricians and carpenters can get better quality materials than a regular person shopping at Home Depot can. And they can get them fast, so if you discover that your light fixture isn't going to fit, which happened to me, you can choose another one that will work and they can get it out to the house later the same day. It's tough and it's expensive to remodel your house. There's chaos everywhere while it's happening. Everyone assigned to our project by Great Lakes was a qualified professional. I don't think I would have known how to find those people on my own--and I am an Angie's List subscriber. Good luck with your project!
Kellie Martinson Posted on Jun 17th, 2019	Great honest people to work with!
Jenny Dang Apple Valley, MN Posted on Jun 16th, 2019	My husband and I recently bought a 70s home that turned out to be a DIY nightmare. One of the many issues was the basement French doors: bugs constantly getting in, incorrectly sealed, rotting frame, etc. I was very impressed with how quickly and professionally the installation went. It was just one guy and he finished in a couple hours. By the time I was able to get away and take some pictures the old door was out and the new one was going in. He was all finished and cleaned up right before my family came into town. I would rate them 5 stars, but I was not impressed with the sales pitch. I thought it was a lot of unnecessary demonstrations to promote the quality of the product. I found the contractor to be a lot more honest and knowledgable than the sales rep (not surprising).
Carol Felber Bloomington, MN Posted on Jun 13th, 2019	Mike, from Great Lakes Home Renovations, is second to none. He’s highly skilled and goes the extra mile. He also has excellent tips and advice. You won’t be disappointed.
Lauree S Apple Valley, MN Jun 7th, 2019	Love love the whole window buying experience with everyone there. We could not be happier and will definitely look to the company for future projects and recommend you to anyone who asks.
Jerome Wittrock Burnsville, MN Posted on Jun 7th, 2019
Vicky H. Minnetonka, Jun 5th, 2019	We had all windows in our home replaced. Joe (with more than 10 years window install experience with Great Lakes) is a real star! On time, efficient, pleasant, hard working, and really knows what he’s doing. We couldn’t be happier with our new energy efficient windows, AND the install. Thanks to the whole Great Lakes team!
Jerome W Burnsville, MN Jun 4th, 2019	We had all new windows installed and I am really amazed at the quality of the product. The installer Joe did a great job. His attantion to detail is very impressive. The window is only as good as the installer and I am confident we made the right choice. I will Highly recommend them to everyone.
Eric Diller Posted on May 31st, 2019	Had 6 windows installed in Apple Valley. Gary in sales is knowledgeable and respectful in finding out what a potential customer wants and helping them in their decision making, and our installer Joe was excellent, and was able to go above and beyond a normal install when one of our old windows was found to have caused water intrusion into a wall. Definitely will work with them when we are ready for the rest of our windows to be re-done.
Lynn Christensen Spring Lake Park, MN Posted on May 30th, 2019	From start to finish, everyone from Great Lakes Home Renovation have been great to work with. Totally professional, very knowledgeable, personable, fun and funny. Travis and Travis were my installers. They did a phenomenal job. There are not enough descriptive words to describe how pleased I am. Both of them explained everything they were doing each day at the beginning of the day and at the end of the day. They were VERY respectful of my house and property, always making sure they cleaned up after themselves. Two great guys to work with. I reccomend this company very highly.
Roger H Fridley, MN May 28th, 2019	I am very impressed with Great Lakes their quality of work. The on-site installers were friendly and professional. Each day they cleaned up their work before leaving for the day. Hats off to Bob for taking the measurements and getting them exact. Andrew and Spencer were awesome with their attention to detail and their commitment to excellence. I would definitely use Great Lakes again when its time for my next remodel. Thank you all! I love my new master bath!
Janine Freeman Eagan, MN Posted on May 22nd, 2019
Paula Bonneville Elk, MN Posted on May 16th, 2019	The experience over all was wonderful. Jesse and Raul were fantastic! The communication was exemplary. They were personable, respectful, and knowledgeable. We felt safe having them in our home without us being there. We will definitely hire Great Lakes Home Renovations again for our next project.
Brad Jones Shoreview, MN Posted on May 15th, 2019	So very happy with our bathroom renovation! Travis and Travis were very pleasant to work with and also meticulous workmanship. Job was suppose to take 4 days and only took three. They were very thoughtful and patient when we were deciding placement of different items. Would definitely recommend their work!
Sandy Baker Maple Lake, MN Posted on May 8th, 2019	This was an all around great experience. Gary came out and presented what GLHR could do for our two showers in a professional manner. We decided to go with Great Lakes Home Renovations; we loved what we saw. The original time frame was approximately 12 weeks out, but we got a call and they were able to start in only about a month! Andrew and Spencer were a great team. The work is beautiful. I've included before and after photos so you can see what great work they do!