Job Completion Survey

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Our experience with a patio door install could not have been better, from ordering to install. Joe arrived on time, removed old and installed new door in record time. He was friendly and very knowledgeable of the product he was installing. Once installed he flawlessly installed custom trim and did the best cleanup I’ve ever experienced. We will have him back for a front door install in the near future.

Windows complete and look great! Joe was great to work with!

Great work and workmanship! Andrew's attention to detail is excellent and both Andrew and Tony were neat and tidy. Polite and friendly -efficient and precise. I highly recommend their services.

Just had 3 windows done. Guys were good and professional. They kept everything clean and warm and made everything look and fit very well. It was a full day of work on this old farm house that turned out great.

Jesse was very, very thorough and clean in his work and his work area. Super detail oriented and particular. I felt confident with him in my home (even when I wasn't there). Knowledgeable about product and procedure and was great about questions and changes. Thanks Jesse!

New kitchen cupboards and counters look great! Sales guy was willing to come out with only a day and a halfs notice. They were flexible with our request on when to start the renovation, which allowed us to figure out cash flow and financing. Upon start of the project, the installers were professional, flexible and timely. They cleaned up the work everyday before leaving. I loved the fact that my husband and I didn’t have to take tons of time off of work to get the project done. Lastly we were without of a kitchen for only a week and a half, including a weekend and holiday. I will recommend them to anyone who wishes to get a kitchen upgrade!

Amazing work and customer service! They completed the work in a timely manner. Would recommend this company and all of their workers!

Incredibly impressed by these guys. Had them replace my windows and it was seamless from start to finish and the final outcome is beautiful quality work.

Travis did a fantastic job with the install of our bathtub and backsplash. He was detailed oriented and great at communication though the entire process. The customer service has been top notch and we are very happy with the install and service provided.

A great company to do business with. From Ashley, who listened to our wants and needs and gave a great presentation as to how our bathroom would look, to Bob, who came out to do the measuring and offered up some great suggestions, to Mike, who lead the construction process. Mike and his team were prompt and hard working, always kept us in the loop as to what was going on. Mike was always open to job discussion and was a perfectionist with an eye for detail! Thank you!

Great Lakes recently replaced several windows and a patio door in our home. Their entire team (sales, service & installation) were highly professional and easy to work with. What sold us was the overall quality and look of the windows (Sunrise Restorations), as well as the lifetime warranty on both the window and the installation. The installers (Joe and Noah) did a fantastic job! They were very meticulous and fun to work with. I would definitely recommend Great Lakes!

They did a great job on a shower and bath install and outbid two other companies for the same product.

I have been so pleased with this window experience! Gary was a great wealth of information on Sunrise Windows. Joe was an awesome installer. He was so knowledgeable and experienced. The windows and trim turned out beautifully. Also you cannot beat a lifetime warranty. Thank you Great Lakes Home Renovations!

From the very beginning of the project through the end of the project, Great Lakes Home Renovations were wonderful. We met them at the Eagan Art Fair and quickly set up an appointment for a new walk out basement door. Every person that we spoke with and met face to face was a pure joy to work with. You can tell that customer service is a high priority (which is hard to find in abundance these days!). Their product is high quality and the installers were efficient and knowledgeable. I would recommend Great Lakes to anyone - such a great team!

I had 4 windows installed 3 years ago and am very, very pleased with the results. I'd had quotes from other companies; Great Lakes acted like they really cared about me as a person more than the bottom line of selling expensive windows. I was not home when the windows were installed; however, my father reported that the installer was very knowledgeable and explained everything he was doing. The grate on the middle window had been accidentally custom made going horizontal instead of vertical; the company immediately made the correct window and installed it as soon as it was finished. Then the bottom window cracked as soon as frost hit (I've worked with glass as a picture framer and am familiar with the nature of glass - it was cracked but did not impact the effectiveness of the window); Great Lakes immediately made a replacement. I have had no problems since. Perhaps the best part is that they don't call me every year trying to sell new stuff. I did contact them a year ago inquiring about a bath remodel, but my project is not something they were able to do (I have an old, unique house). They did not use the situation to try to sell me something else. When I have enough saved up to replace more windows, they are the first company I will call.

Great company to work with! Our bathroom looks so great. I absolutely love it! The installers were courteous and professional and explained things very thoroughly.
I would recommend them for whatever project you are looking at!

This company bent over backwards to redo our tub/shower installation at no charge to us. Very satisfied with the results. Highly recommended.

Replaced two sets of windows and a sliding door and at a good price. Better yet were the two young men that did the work. They took their time to do an excellent job. They cleaned up the entire area when completed, explained the warranty, showed how everything operated leaving us with no questions.
If you need me to say something negative, it would be that this was done yesterday and time will tell me if indeed these windows and door are as good as we expect, and I'm confident that they will.

Consider this a full recommendation to you, if you need to replace windows.

Just had new windows installed in our townhouse!!! Arrived promptly, very skilled workers and took all the trash with them!! Everyone from the rep at the IGH home improvement show, the salesman coming to the house, Ozzie coming to measure, and Joe and Noah coming to install the windows did a superb job!!!! Thank you so much!!!!!

I’m very happy with the installation of my front door! Professional, caring, respectful are some of their top qualities!
I only rated 4 stars due to lack of communication about install date. Was given 6-8 weeks but that came and went with no call! I was ok waiting but would have been nice to know the project was delayed a few weeks!

Great work by nice guys. Clean, complete, friendly. Good value

Our bathroom looks amazing. Brent and Peter did an amazing pulling it all together. They went over the small things that came up giving us options and suggestions. We definitely will go through Great Lakes when we do our other bathroom.

I had three windows replaced in my townhome today and I have nothing but good things to say about Great Lakes Home Renovations and the installers that came. They were extremely profession, allowed me to ask questions, and were respectful of my home. The craftsmanship of the woodwork around my new windows is beautiful. The installers also cleaned up completely before they left. I highly recommend Great Lakes Home Renovations, I will definitely be using them again for projects in the future.

Great custom work! Nice installers who took extra time to do it right!