Job Completion Survey

Josh and the rest of the Great Lakes crew changed an outdated, cramped, and ugly bathroom into what feels like a larger, more functional and great looking bathroom. I appreciated all the insight and recommendations Josh had to offer when a decision needed to be made. Each day I came home from work, I couldn’t believe how much the bathroom had changed since the time I left. I like that they cleaned up the work site at the end of each day. Scheduling was very flexible and the project was completed within the timeline they gave me. Overall, I’m extremely happy with the first renovation to my first house.

Great Lakes did a great job with our bathtub/shower install. They were quick to come out and show us the product, spent a lot of time helping us make the decision and did a great job installing. Very responsive and the product looks great. I would recommend them.

Our new basement windows turned out great! I can't believe what a difference it makes, both visually and in temperature.

Great Lakes Home Renovations is top notch. I found them at a Healthy Living Expo and signed up for a home visit to look at replacing my windows. My house is 40 years old and I had old, wood-framed windows that were leaking and falling apart. Thomas came to the house and spent as much time as I needed, going over their product and answering my questions. Communication from the time I ordered the windows to delivery and installation was great. When Joe and Steve showed up yesterday to install, I was ready! Absolutely wonderful workmanship! Guys were great to work with and the job was completed ahead of schedule and impeccably done. I love my new windows! I can't wait until the trim is painted. I recommend this company to anyone!

Work was done well and workers were polite, just had a new shower put in. Took a few days but was well worth it.

Great windows. Professional installation. Really happy with the Job

Our installers were great. On time curtious professional and went out of their way to see to my demands. We did have a small issue with the scheduler Brandan. He was unable to meet the time frame we were promised. However I wouldn’t let that get in your way with making the decision to go with Great Lakes. The product is beautiful. I love it!

The crew was very courteous, informative, constantly on the job checking with us as needed, quiet as possible, and left a clean job site. Kudos to Brent for excellent job management and to Jesse for being so professional that we had no clue that this job was his first project with Great Lakes.

It has been a pleasure working with GLHR on my recent 8 window installation in my condo unit. From selection (Gary) to measurement (Ozzie) to scheduling (Scott and Brandon) to the installation itself (Joe and Ali)—everyone has been remarkably friendly, thorough, skilled, and professional. Joe and Ali were on the job over 10 hours today yet were still smiling at the end. True craftsmanship. I strongly recommend GLHR for anyone’s renovation needs. I’m so very glad that I called them!

The installers and customer service are great. However I do have concerns about the quality of the product. My initial installation the installer noticed some pieces were bowed. He put the replacement parts on order. We waited additional weeks for the pieces to be made... The second attempt arrives, all pieces fit together correctly... except one of the pieces has a crack in the glass. I'm currently waiting for the replacement piece. Hopefully the third time is the charm (will update).
The windows look good and the customer service has been great and helpful through this process.

Had a window and door install and both are great! Service was also great!

We love our new window and especially our door! It's so fun to personalize your house to what you like with Great Lakes.

Work was done well and workers were polite, just had a new shower put in. Took a few days but was well worth it.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: I was extremely happy with the new patio door I got installed! They did a great job and were professional - they cleaned up and made sure I knew how to use my new door. I would highly recommend them - they are professional and extremely courteous.

We started the project very apprehensively and with guidance from Great Lakes finished very happily. The shower and counter top look amazing! Jesse was our installer and we were so impressed with his thoroughness in explaining things to us and in doing the install. We would recommend Great Lakes to any and all!

They did the job in less time than they told me it would take. The new windows are great.

I recently had my master bath remodeled. Jesse and David did fantastic job of explaining the project to me and getting me ready.
Josh (our Project Manager) was meticulous and constantly kept me informed of progress. I was so impressed with the professionalism of everyone on the job. Josh, Joe, Matthew, and Andrew all did a great job. I am already looking forward to getting a quote for my 2nd bathroom. I would absolutely recommend Great Lakes Home Renovations.

Fast installation of windows with attention to detail. Conscientious workers who reviewed operational instructions of casement windows and patio door as well as weather-tight installation
First impression of windows is favorable: definitely lessened outdoor noise, seems to be warmer in house during cool temperatures, and like transparency of screens. As with most long-term home projects, time will determine the full value.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: 15/10! I would give them 6 stars if I could! Extremely satisfied with every part of dealing with Great Lakes Window & Siding! The presentation was very informal. There was no pressure on me to go with them. Was really only getting price estimates and ended up signing up for 20 windows on the spot! Far cheaper than other major players and the quality was outstanding! Joe was extremely friendly each day he came to work and made sure to clean up before he left each day. He went above and beyond during the installation and even worked weekends to get the job finished. Have already started recommending them to my closest friends and family. Will be going with Great Lakes for all future window installations!

Our new basement windows turned out great! I can't believe what a difference it makes, both visually and in temperature.