Job Completion Survey

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Order and install process has been great and simple as pie! The installers are good boys...even cleaned up after themselves which makes me very happy! Top notch and premium work! Thanks so much!

Had great service from the team, and our installer Tony was efficient, kept us informed, and made the project a breeze.

Highly recommend.

I absolutely LOVE my new shower and the new tub in my bathrooms! The whole process from selecting what I wanted to the measurements to the install went smoothly. Rick, my design consultant answered all my questions and advised me on what would work best in my bathrooms. Andrew did a phenomenal job with the install, at the end of each day, he made sure everything was cleaned up out of the way. I would highly recommend!!

Just had my bathroom completely transformed from aging tile tub/shower to an amazing onyx shower! Terrific service from the consulting / selection process through installation. Everyone was friendly, on time , and the job completed in 2 days! I love it and am excited to have a product that is low maintenance and looks great. I will definitely return to Great Lakes if I decide to upgrade another.

I had 5 windows replaced in my 1921 home. Friendly and professional installers made sure everything was well protected before they got started. Two of them were renovation windows and they match perfectly to the original woodwork! The window in the bathroom is textured and can vent at the top so no need for a gross moldy curtain over the window anymore! The guys took great care not to let my cats out while they were bringing supplies in (I couldn't have the cats locked up the whole time). When the install was finished everything was cleaned up well and they showed me how the windows work. Super happy with how everything looks! Ill definitely be doing more windows with them!

My husband and I found Great Lakes at the Minneapolis Home and Garden show. We got several quotes and theirs was the best for what we wanted. We have an older house and wanted to maintain the look of the old windows but also updating so that the windows would be more energy efficient. The process was pretty smooth, though more regular communication between ordering the windows and installation may have been nice (we weren't updated on the status of the windows, but it was only about 4 weeks, so it wasn't that significant a problem). I'm giving 4 stars due to the installers. They were over 30 minutes late, due to traffic they told us. They said they would be at our house for 5.5-6 hours and ended up being there for 7 hours. Not a problem, but one of the installers kept chatting with us even as I was trying to walk him to the door. While they were installing our windows, they trampled several of our flower beds. While I understand they can't always avoid the flowers or plants, my husband saw one of the installers turn and drop a piece of the old window into our flower bed without any concern for the damage they were causing. He had to ask them to be careful.
But, even with the installers leaving a bit to be desired, the windows are great. They work perfectly and have significantly helped us keep our house cool these last 2 weeks. I am very happy that we got the windows that we did.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Gary Graczyk was our sales person. He new the product, and had all we needed to select our cabinets on his first meeting with us. What a time saver. He talked about high quality and great install. He promised 5 working days. We had all cabinets done, and two new ones made. All I can say is WOW! The kitchen looks new, and Tony ( with a new baby on the way) finished in 4 days. Great experience with Great Lakes Home Renovation. Would recommend them to anyone.

Had 11 windows replaced. They did it in record time. Joe and Kevin did a great job. They were respectful of our home and our took as much pride in their craftsmanship as if it was their home.

Excellent experience with Great Lakes. They kept me up to date of the whole process from buying the windows to timeline on install. Very timely and excellent craftsmanship. Joe and Nick did a great job, very clean, and excellent end product. I would definitely recommend and use Great Lakes in the future.

We couldn't be more pleased with the workmanship and professionalism of the installers. The replacement basement and garage windows look marvelous! Also, the areas worked in are cleaner now than when the work was initiated. I highly recommend these workers and their company (that refinished another area of our basement a few years ago). Great job!
Lynda in Woodbury

Although I have not heard of this company before, I got lucky to meet them at the Minnesota State Fair. I am just overwhelmed by their service, quality and price. The guys that came out to measure and install were talented and professional. When they were finished, it was if they never were there. I had gotten a quote from Window World a year or so ago. I just about fell off my chair when I received their quote. Great Lakes did the job for less than half the cost of Window Worlds quote. I highly recommend this company. I also understand they do bathrooms as well. Great Job

We loved the wonderful job that Great Lakes Home did! They were able to complete the project in only a few days and did great quality work! We are so happy with final product and our kitchen feels brand new without the hassle of a big remodel job. Thank you for a job well done and great service.

Very nice work staff. Knowledgeable, and thorough. They made sure questions were answered, measurements were done and work was thoughtful and not just done quickly. These people are working for the customer, and not just the paycheck.

Materials were as advertised and the installers were prompt and courteous. The bathroom looks great.

We had Great Lakes do a complete master bathroom remodel this past March and we could not be more thrilled with how it turned out.

Our original idea was to just replace the shower with the Onyx material we saw at the Minnesota State Fair. But thanks to some great suggestions from our salesman, we ended up gutting the whole room and starting from scratch. We ended up using the Onyx material to surround our shower, tub, and also used it on the vanity and make up table tops. We are in love with Onyx- it's beautiful, durable and easy to clean.

We also were impressed with the installer who was meticulous with every detail. He even suggested to wrap our window in Onyx and that now is the center piece of the room.

We love how all the colors for the Adura floor tile (also provided by Great Lakes), Onyx and artwork decor all pulled together and complemented each other. This is a room we use everyday and we are so happy with the end result, we can not say enough good things about Great Lakes. There were no cost overruns, they started the work on time and finished when they promised. They also were very accommodating with other contractors we had working along side of them. Their team of professionals certainly helped us exceed our goals!

We definitely recommend Great Lakes, and look forward to planning our next remodel job with them.

We met Great Lakes Home Renovations staff at the Woodbury Home Show in March 2017 and immediately liked their products for our two bathroom remodels. Jessi (sales rep) spent as much time at our home as we needed to pick out colors and options. We visited the showroom in Apple Valley to do a final selection of flooring and shower backgrounds. It was fun! Laura and Julie were a great help in showing us a variety of options to choose from. Being new to home remodeling, we weren't sure what to expect, the timeline, what was needed from us, or how scheduling worked. It turned out to be a great experience. Our installers, Josh and Travis, really pulled the entire project together for us and did a fantastic job. They worked hard every day and had the project completed in the time frame they originally said it would take. They took care to make sure we always had facilities to use and consistently communicated about their progress and what to expect.

Plus, they were nice people to have around! We truly enjoyed the installation experience and absolutely love the new look of the bathrooms. We are so happy we did this, and Great Lakes came through with flying colors.

Great Lakes did a great job on our bathroom remodeling project. The transformation was incredible. One more thing off of our to-do list of home projects. We highly recommend them.

GLHR anticipated there might be extra work needed with my bathroom remodel because I live in an old house and the previous owner had tiled over the bathroom window. GLHR did a great job finding a contractor who specializes in stucco to replace my rotted-out wall. Once they were able to get in to install my new floor, tub, and surround, it was a quick and seamless project. I now have a beautiful new bathroom that I love, complete with a glass block window!!

Had the guys reduce cost for a "flexible" install which actually took less time for me to wait for my install. The installer was very open and contacted me to come in even earlier to get my brand new windows in! All in all less than two months from order to install!

Second round of new windows. Will use them again when we replace our other windows!

Very satisfied with the results and with Josh. The bathroom looks fantastic. Josh was efficient and courteous. Would definitely recommend your company y and Josh.

Very professional and friendly, Very clean. On time!! Communicated what was being done and thorough ending explaining how everything worked with door/window features. Would def recommend to everyone we know!