Job Completion Survey

There are many reasons why we would recommend Great Lakes Home Renovations for your next home improvement project, but here are the highlights. Professionalism: the crew was punctual, arriving on time and when necessary staying late to ensure a smooth installation process. Quality: the materials used are aesthetically pleasing as well as robust. Communication and transparency: Great Lakes Home Renovations makes an effort to work within the homeowner's budget by working within the homeowner's preferences and will suggest solutions to problems (such as meeting building codes) that may help the homeowner minimize costs during the project. If an unanticipated event arises during the project, the crew will contact the homeowner up front and discuss it in terms a layperson can understand so there are no surprises later. Attached are the before and after pictures of our project. Because of Great Lakes Home Renovations, we feel that we have truly added value to our home!

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Tony was very professional. The bathroom looks much better.

All of the team were wonderful to work with, especially Hassan! They were all concerned about certain aspects of the bathroom remodel but everything worked out GREAT and the results are amazing and very beautiful! Thank you!

Joe does fantastic work! Very happy with our experience with Great lakes home renovations.

We feel fortunate to have Joe working on our front door renovation today. His attention to detail in expanding the door width and care to get just the right fit will be appreciated in the years to come as we enjoy the door. Thanks Great Lakes Home Renovations for your service and staff.

My windows look great.

Josh and Dave did an excellent job on our bathroom remodel. Their expertise and professionalism was outstanding.

Very satisfied with my bathroom renovation project. Chuck from sales was easy to work with, ensured that all needs of my project were met and we settled on what I considered a very reasonable price for the scope of work. The installer, Hassan, did an excellent job completing the project before I left for a week long vacation. Incredibly pleased with the long hours he was willing to put in to finish the project before this deadline, he was very friendly and provided daily updates. He truly went above and beyond what I expected and the install looks great. Ran into a minor plumbing issue (partly operator error) and the Project Manager Brandon was quick to respond to my request for service and sent the plumber out in a timely fashion. Overall, great company, great service, and great people. I'd highly recommend them to anyone and they'll be first in line for any future projects I have!

We had Joe install 9 windows and a door for us this past week. We are very happy with the work he did, the windows look great! Joe clearly cares about the work he does and it shows, he is very detailed and meticulous in his work. He was very knowledgeable, professional, on time, friendly and cleaned up well!! We have more windows to change out in the future and we’d love to have Joe do the work again! We highly recommend Joe and Great Lakes, they’ve been a fantastic company to work with!

My wife and I had Joe put in our windows and door. We were extremely impressed with the job he did because with an older house, he was able to preserve the character of the home! His hard, efficient work earns him the highest rating! Great Lakes is very fortunate to have such a positive man working for them! We highly recommend him!

Went Over and beyond !!! what needed to be done Excellent window installation.

Spencer and Jason did a great job.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: From the beginning we had a great experience with Great Lakes. Our sales guys was amazing!!! We had every window in our home replaced and a sliding glass door. There were a couple hiccups along the way- two windows were the wrong size and had to be reordered, but for the most part the project went fairly well. With all the rain we got this summer, Joe rescheduled the install a couple of times, we are pretty flexible so it wasn’t that big of a deal. However, when the final windows did get installed one of our security sensors got tossed. I reached out to our installer Joe, who we had had a great relationship with, and he told me he didn’t have it and didn’t see one anywhere and had already tossed the windows. So I called and left a message for Derek, still haven’t heard anything back. I’m slightly baffled... this isn’t that big of a deal, but it is something that is missing and we do need to figure out how we are going to get it replaced. I’m more frustrated that we were planning on redoing our entire kitchen and bathroom as well, but if communication is this hard when a tiny error occurs that nobody wants to take accountability for, I have a huge issue with that.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Tony did a great job, five stars. We love our new bathtub.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: We had all our windows replaced last fall and now just got a new door from the house to the garage, Great Lakes home renovations has been amazing from picking out products to scheduling to the installation. Joe did our windows last fall and did our new door, he is friendly and knowledgeable- great with kids too (my 4 young ones were here and he wasn’t bothered by them at all)! I highly recommend this company and the products they sell! I will continue to use them for all home renovation needs!

Fast install and high quality work! I would highly recommend them.

Hassan and Andrew were the epitome of professionalism and craftsmen. They were efficient, clean and worked at a steady pace. They worked well together and the final product was fantastic. Very pleased.

Great food and excellent sevice.

• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• How would you rate your overall experience with us?

Comment: Joe did an excellent job on the install and cleaned the work site very well. Professional and courteous. The windows are great and have improved both curb appeal and efficiency of our home. All this for a fair price.

I love my new bathroom. It feels like a spa, something I’ve always wanted in a bathroom. The installers did a great job and love the fact that everything was completed right on time just like they’d promised.