Job Completion Survey

Overall I was very pleased with my experience with Great Lakes Windows and Siding. First the cons...the sales pitch was lengthy and could have been shortened significantly. Second, the door had a noticable issue when opening and closing but the installer didn't address it even when pointed out. That's all the cons. The pros... They had a 25% off MN state fair discount which helped considerably and was the deal-maker for us. Also, when I called a few days after the install to address the issue with the door opening and closing they were very sympathetic and apologetic and readily remedied the issue. Also, the scheduling of the install was very professional and the crew arrived at the right time, did a great job on the install, and cleaned up well after they left. We love our door and would definitely use them again.

That service turned out very well. We are very pleased. They did a great job. The part they did for us it took 1 week. I worked with a sales person first, who has some basic knowledge. We did have an unusual set up, so when the installers came out it took them awhile to do some planing. I feel like there could have been a better way for them to work through that, instead of using time in our house doing that.
They did show up on time and they cleaned up after themselves. They were good about keeping us up to date and they communicated well. They were also contentious when they did the demolition too. The price was also appropriate for what we got.

That turned out beautifully. Everything was wonderful. It took them only one day to do the installation. I also referred my neighbor and a couple weeks later I had a check in the mail, which was $100! I loved my sales man, the installation guy was great and I was very happy with them.

That turned out alright. I am a repeat customer with them. I wanted to make sure the windows match so that is why I went back with them. They were a good company. There were some issues, but they have since then been resolved. I would give them an A- or B+. They do also have good warranty and we like the product. They stand behind their work.

The windows (Sunrise brand) were custom made to the exact measurements taken. Measurement is a critical step for getting windows (as I have learned the hard way). As a DIY'er I first attempted to remove and install a window myself. It didn't go well. Buying windows at retail and shimming them to fit is not a good idea for a house you plan to live in. I learned the hardest way possible, by trying and failing.
So I called Great Lakes windows.
Salesman came, Thomas. Great product demo. Worked with us on price and was fair.
Great Lakes put in a rush order for us because I had ruined one of the window installs already (DIY job) and we had a boarded up window facing the street. Nice, right? It still took several weeks because each window is made to spec. And I saw for myself they are within 2mm of the opening. Makes life easier for the installer, and is also easier to reliably seal.
Also way impressive considering I was lucky to buy a window at retail within even 2 inches of the opening size.
The windows are expensive compared to retail stores and even local competitors. But they are of high quality. If you are going to live in the place where you're getting windows installed, consider the liveability factor if you're thinking of going on the cheap.
Installer was friendly. Said he usually works with a helper, but was still able to get the 3 windows in with no issue.

We had new windows installed in our full house and a new back door. They are wonderful and the service was prompt and the job was completed in 1 day. The crew started at 7am amd left here at 9:30 pm they worked long and hard. They cleaned up every bit of the waste and protected our house with tarps. I am thrilled with the job and our windows.

They replaced nearly all the windows in my house. They were always prompt in arriving, and cleaned up very well each night. The quality of their windows is very high and their installation was great.

It went very well. Their product was very good. Their installation guys were excellent. Their warranty was great.

They put a small picture window in our kitchen. They did a nice job.

Everything went very well. They gave a nice quote. They did a review of everything we needed, made sure that we knew what they were going to be doing and what we needed to do. Then they did the installation which was quite a complicated installation. They did an awesome job. They did well on the clean-up and they have a good warranty.

They were fine and they were extremely good.

The one job that they did for me was fine. It was good. They were right there when they said they were going to be.

We shopped around and they had a good product of value. They weren't the cheapest, but it seemed to be a steady company, and after looking at a few we picked them. I recommend them. They were on time, they did what they said, and the installation looked really good when they were done. They were dependable, and came out on time was a good thing.

We have them out twice in the last 7 years. We are very happy with the product, the service, and the price. They have done excellent work, and provided value to us. The interactions with them was very good, and we have recommended them several times.

They worked quickly. It was done very personally. They cleaned up really well. They got it done in a whole day. Some of our windows are rather big so they did have to do some ordering. It turned out well.

Great Service!
Great Windows!
I have had these windows for one winder season and noticed savings in power and comfort!
I will be requesting they return to finish up the remaining windows in the future.

It was a commercial project.

I was very impressed with the knowledge of the person who came out to talk to me about Great Lakes windows. It was largely because of his presentation that I chose Great Lakes after having interviewed 5 other companies. They completed the work very quickly and professionally. They were somewhat more expensive than other companies but I chose them because I was more convinced that they would do the work well and that I would have fewer problems. The windows look great - they have a little more white around the frame which creates more of the appearance of trim which I really like. All in all, a very positive experience.

These guys are so great! Gary got us a great deal and they were installed so quickly! We had ugly, inefficient, 40 year old windows and now we have beautiful new ones that i anticipate will save us a TON of money this winter. We only did 4 windows this time but we plan on doing the rest with these guys next year.

I found Great Lakes window and siding go be an excellent company to do business with. From the salesman Gary, who didn't push me into anything I didn't want and was offered a superior product compared to several other window companies. The amount of quality for not much more than Home Depot is worth every penny.
The installers were very professional and I could tell that they took pride in their work which makes me confident in the long-term craftsmanship. My installers only install for Great Lakes which makes them reliable. I've heard too many horror stories of big-box chain stores who contract their installers. Thank you Joe and Chuck you did great work!!!!

We have had windows, shower and door installs completed. We have been happy with all of them. The most recent door installs were great. The crew (Joe, Chuck and Cesar) did an excellent job. They worked effortlessly together and was like clockwork! Would definitely recommend!

Great work! Very skilled workers removing my old drafty 30 year old windows. They look great! Very happy with the results