Job Completion Survey
- Reviewed By: Daphne T.
- Location:
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This review was copy/pasted from:
- Original Review Link: https://www.google.com/search?q=glhrco&oq=gl&aqs=chrome.0.69i59j69i57j0i67j46i67j0i67i433j69i60l3.1477j0j7&sourceid=chrome&ie=UTF-8#lrd=0x87f630d61086b347:0xc142990f14acb1bb,1,,, Link to Original Review Posted on Google
- Comment: We are doing a complete bathroom remodel ourselves, going down to the studs including ceiling, replacing subfloor, electrical, plumbing and planned to contract out the deep soaking tub, surround and flooring. We saw right away what we wanted at the Great Lakes showroom ( manufacturer Bathwraps) and made an appointment with salesperson Rick in July. Thought price was expensive, but liked what we were getting, esp the fully insulated deep soaking tub. Final measure by Bob in August, very knowledgeable and gave us some great information. My husband needed to make several calls to find out exact tub/plumbing measurements and clearances needed, Brandon wasn't able to find all the measurements needed, so he finally gave up. In October installer Travis came but unfortunately with a different tub that was not as deep and had a large lumbar support that was very uncomfortable to lean back against. Apparently Bathwraps had been bought by Jacuzzi ( the previous year) and our tub was discontinued a couple weeks prior to install date. To be fair, the contract does state "Contractor may substitute similar materials if specified materials are unavailable." Regardless, we should have been called about this as the substituted tub would have been unusable. We requested the showroom model, went to look at it again and discovered it was actually gray and not white as it appeared in the showroom lighting. They were not able to find a tub that fit our specs. After researching online, I found a Jacuzzi soaking tub (remember, Jucuzzi bought Bathwraps) met with Dan the owner and he agreed to order it, gave us a small discount to compensate and I was told the tub may be in the following week. During the following month I continued to call Brandon who was unable to find out the status of the tub, finally at the end of November I was told it was backordered, no idea when it would be available. Finally, on January 4 Travis returned with the tub and surround. He did a great job installing with good attention to details, had also discussed floor pattern placement before installing, was neat, organized and a pleasure to work with. Beautiful installation, very happy with the way tub, surround and floor look. Would have given a 5 star review if there would have been better communication about the tub and if Brandon would have been able to answer questions better, return calls in a timely manner and work on issues rather than saying "I'm only one person, I can only do so much."
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Overall Rating