Job Completion Survey
- Reviewed By: Pam W.
- Location: Minneapolis, MN 55414
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How was your experience with the first phone call to the company?
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How would you rate the appearance of our service technician?
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How would you rate the competence of our service technician?
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How was the cleanup process?
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How would you rate your overall experience with us?
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Comment:
Our project is finished, and I totally recommend these guys. I found them at the Home Show in February 2019 when I was researching and comparing bath remodeling companies. I narrowed down my search to five companies, and then I had them all come out and give me estimates. In the end, I chose Great Lakes, and they were great before, during, and after the project.
The things that sold me on Great Lakes is that I liked the look and quality of the materials they use, I liked that Great Lakes has been around a long time, and I really liked the sales person's presentation. I felt secure and like I wasn't being snowed. Of course, like you're doing now, I read the reviews for them and the competitors online.
The project started on schedule... and finished on schedule and on budget. That's pretty miraculous for a remodeling project.
We completely remodeled the bathroom in our 1925 bungalow and added a half bath upstairs. We live in Minneapolis, where there are permits and inspections for everything.
A friend said we should save money and just hire a plumber, electrician, and carpenter directly ourselves instead of hiring a general contractor to oversee the work for us, but I knew I didn't know enough about what was involved to run the project myself. I also knew that if we did the work under the radar without the permits (which was sort of an unstated thing about hiring everyone myself) it would bite us later when we sold our house and had to disclose the work and THEN try to pass various inspections.
Before the project was over, we needed electricians--and an electrical permit and inspection, plumbers--and a plumbing permit and inspection, carpenters--and a structural permit and inspection. I didn't have to think about any of that. I found it challenging enough to choose the toilets, sinks, faucets, cabinets, and light fixtures and get those shipped and stored in our garage before the project started.
Great Lakes has really smart people working for them. We were especially fortunate to have a highly experienced Great Lakes project manager, Andrew, and Cities 1 Plumbing master plumber Jimmy Schuman assigned to the job. Great Lakes knew going in that the project was complicated. I didn't. I figured that since our bathroom was tiny it was a simple project. Wrong.
And here's something I didn't know before the project started and that's that real plumbers and electricians and carpenters can get better quality materials than a regular person shopping at Home Depot can. And they can get them fast, so if you discover that your light fixture isn't going to fit, which happened to me, you can choose another one that will work and they can get it out to the house later the same day.
It's tough and it's expensive to remodel your house. There's chaos everywhere while it's happening. Everyone assigned to our project by Great Lakes was a qualified professional. I don't think I would have known how to find those people on my own--and I am an Angie's List subscriber.
Good luck with your project!
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Overall Rating